| For Customers |
   |
| 1: How to make payment? |
| You can pay usingVisa, Mastercard, Paypal,Western Union, Qiwi and bank transferso on. |
If you have any problem with the pay, please contact us freely. |
| 2: When will you ship my order? |
| After you pay, we usually arrangeshipment within 24hours. All the product will be tested well by QC before send. |
If you have any problem with your order after you pay, please contact with us ASAP. |
| 3: When will I get my order? |
| If you chooseAliExpress Standard Shipping, it’s normally takes 15-25days for delivery . |
You can track it on https://www.17track.net/en |
| If you chooseDHL, UPS,the shipment normally takes 3-7days to delivered, some countries takes 4-8days. |
| All Parcels have tracking number. |
| Note: If your address is Remote in DHL office, We will leave message to ask you to pay 38usd remote fee |
or change to registered airmail parcel without add money also we will refund the extra DHL fee you paid. |
Or you may have to cancel your order, or change another address which is not remote in DHL system. |
| 4: Why I have to pay customs fees(TAX)? |
| According to Aliexpress Rules, buyer has duty to pay customs fees in parcel destination country. |
(tax upon to receiver’s country customs policy） |
| If you want us declared as you want, please leave a message with the order, we will do as you request. |
| 5: What’s your guarantee? And the return cost? |
| We always offer12months guarantee. If you bought the: Service: repair warranty (5% fee on the order amount), |
you can get free repair warranty in your local country directly. |
| If tried every method we offer you still cannot solve the problem,we may have to do replacement. |
Please send the defective item back to us via your local post office airmail parcel, when we receive it, |
we will send you a new one immediately.we will give your some discount for your next order or |
send your randomly gift to reduce your return cost,please kind understand. |
| 6: About the Warranty |
| 1: If the item is defective on its arrival,Please kind pack well to return back to us , we will pay the back |
shipping cost, and we will change a new one for you within 7days.( Please make sure that all the items |
are undamaged and in resalable condition when ship it back), And please offer us a valid for the quality problems. |
| 2: If you dont like the product, you can return it to us within 3days with full original packing on |
your expense and we will refund you the cost of the total order amount. |
| 7: What can I do if the package still not in my hand? |
| If time is go beyong in your order, please contact us in time, we will refund you or extend the receipt time |
for you, and try to find out the reason for delay and solve . |
| 8: About Receipt |
| When the parcel comes ,please check it face to face,sign after checking,Please open the parcel in |
post officer’s presence.If the parcel damaged or empty(stolen),please ask the post office to provide |
official document,especially the claim request paper. |
 |
| 9: About Feedback |
| If you are satisfied with our product and service ,please leave us 5 STARS! If you have any problem |
with product,delivery,service, please contact us,we will response in time, please don’t leave any negative feedback |
or open dispute directly.We are responsible seller who focus on service and will offer the best solution to |
satisfy you if you contact us ! |
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